At Phoenix Internet, we are committed to protecting the privacy and security of our customers. This Privacy Policy outlines the types of information we collect, how we use and share that information, and the steps we take to safeguard your personal data. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect
We collect both personal and non-personal information to provide you with high-quality service and to ensure the smooth operation of our network. The types of information we may collect include:

• Personal Information: This may include your name, address, phone number, email address, billing information, and other details you provide when you subscribe to our services.
• Network Usage Information: We may collect information related to your internet usage, such as amount of data traffic, duration of usage, and other data necessary to manage and optimize our network.

2. How We Use Your Information
Phoenix Internet uses the information we collect for the following purposes:

• Service Provision: To establish and maintain your account, process billing, and deliver the services you have requested.
• Network Management: To monitor and improve the performance of our network and services, prevent unauthorized access, and ensure compliance with our Acceptable Use Policy.
• Customer Support: To address any issues or inquiries you may have regarding your service, and to communicate important updates, such as outages or service changes.
• Legal Compliance: To comply with any applicable laws, regulations, or legal requests, such as subpoenas or court orders.

3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, Phoenix Internet may share your information in the following limited circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist in delivering or maintaining our services. These providers are required to adhere to strict confidentiality agreements.
• Legal Requirements: We may disclose your information to comply with legal obligations, enforce our policies, or respond to governmental or regulatory requests.

4. Your Choices
You may have certain rights regarding the information we collect. These include:

• Access and Update: You may request access to your personal information and request that inaccuracies be corrected.
• Marketing Preferences: You may opt out of receiving marketing communications from us at any time by contacting our support team.

5. Data Security
We take data security seriously and implement a variety of security measures to protect your personal information. These measures include encryption, access controls, and network firewalls. However, no system can guarantee absolute security, and you should take steps to protect your personal information when using the internet.

6. Retention of Information
Phoenix Internet retains personal information for as long as necessary to provide the services, maintain our records, and comply with legal obligations.

7. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website, and we will notify you of significant changes through email or direct communication.